Next Shop Update 23rd Nov 2019, 11am Melbourne Time (AEDT) All prices listed are in AUD
Next Shop Update 23rd Nov 2019, 11am Melbourne Time (AEDT) All prices listed are in AUD
Cart 0

Shipping & Policy

Processing time

We take pride in our product. Each pan of paint is inspected individually and wrapped carefully by hand. It takes time to ensure the quality of each colour we deliver. The time we need to prepare an order for shipping will be approximately 10-12 business days. We appreciate your patience while you wait for your order to arrive! 

Delivery Time frames

  • Within Australia (standard shipping comes with tracking) - 2 to 6 business days
  • International Economy Air Standard (without tracking)- 10+ business days*
  • International Standard shipping with tracking - 6+ business days* (Highly recommended!)

Please see more accurate time frames for your country on 

Shipping Costs 

Local Australian orders

  • Flat rate $2.20 AUD for all dot card orders (no tracking) 
  • Flat rate $10 AUD for all Australian orders up to 500g with tracking service 

      International orders  

      • $3 to $3.30 AUD (depends on zone) for all dot card orders (no tracking) 
      • Economy Air postal service (without tracking) is available for orders under $70 AUD. 
      • Standard International Tracking postal service for all orders above $70 AUD.
      Service cost is dependent on the zone of your country 
       Zone   Economy Air Standard International Tracking 
      1 New Zealand  $ 8 AUD $ 20 AUD
      2 China  $ 8.5 AUD $ 23 AUD
      3 Asia   $ 8.5 AUD $ 24 AUD
      4 USA & Canada  $ 11 AUD  $ 25 AUD
      6 GB & Ireland  $ 11 AUD  $ 29 AUD
      7 Major Europe  $ 11 AUD $ 30 AUD

      8 & 9 Rest of the World 

       $ 11 AUD $ 34 AUD


      Combined shipping is available (up to 500g for international tracking service, up to 500g within Australia, any order above 500g will be calculated at check out).

      Total shipping cost should be calculated at check-out. If in any case, shipping cost is inaccurately calculated, please contact us once you pay for the item and we will refund any excess postage back to your account once payment is processed.
      Buyers are recommended to choose the tracked shipping for all orders. 


      * Please note we won't be responsible for any lost parcels that are sent without tracking

      Returns & exchanges

      We don't accept returns, exchanges or cancellations for change of mind after sale is complete. However, please contact us if you have any problems with your order and we will try our best to resolve the issue. 

      Customs & import Taxes

      Buyers are responsible for any customs and import taxes that may apply. We  are not responsible for delays due to customs.