Due to the current COVID-19 pandemic, shipping times will vary, please see more info in shipping and policy section. Only tracked shipping is available for all palette orders. Dotcards will be sent as letters, therefore no tracking will be available. Next shop update 5th March 11am AEDT

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Shipping & Policy

Processing time

We take pride in our product. Each pan of paint is inspected individually and wrapped carefully by hand. It takes time to ensure the quality of each colour we deliver. The time we need to prepare an order for shipping will be approximately 10-12 business days. We appreciate your patience while you wait for your order to arrive!

Delivery Time frames

Within Australia (standard shipping comes with tracking) - 2 to 6 business days
International Economy Air Standard (without tracking)- 10+ business days*
International Standard shipping with tracking - 6+ business days* (Highly recommended!)

Please see more accurate time frames for your country on https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

COVID-19 Update:

Due to the current limitation to shipping across the world, shipping time will be slightly affected. Please follow this link to view the latest estimated shipping time from Auspost.

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international

All orders will be shipped as standard delivery (with tracking) except dot cards which will be shipped via international letter.

Please note, unfortunately, shipping is not available to some countries due to the current situation. Please see link above to see the full list of the countries that are currently unavailable for delivery.

Shipping Costs

Local Australian orders

Flat rate $2.20 AUD for all dot card orders (no tracking)
Flat rate $10 AUD for all Australian orders up to 500g with tracking service

International orders

$3 to $3.30 AUD (depends on zone) for all dot card orders (no tracking)
Economy Air postal service (without tracking) is available for orders under $70 AUD.
Standard International Tracking postal service for all orders above $70 AUD.

Service cost is dependent on the zone of your country

Zone	Economy Air	Standard International Tracking
1 New Zealand	$ 8 AUD	$ 20 AUD
2 China	$ 8.5 AUD	$ 23 AUD
3 Asia	$ 8.5 AUD	$ 24 AUD
4 USA & Canada	$ 11 AUD	$ 26 AUD
6 GB & Ireland	$ 11 AUD	$ 31 AUD
7 Major Europe	$ 11 AUD	$ 31 AUD
8 & 9 Rest of the World	$ 11 AUD	$ 37 AUD

Combined shipping is available (up to 500g for international tracking service, up to 500g within Australia, any order above 500g will be calculated at check out).

Total shipping cost should be calculated at check-out. If in any case, shipping cost is inaccurately calculated, please contact us once you pay for the item and we will refund any excess postage back to your account once payment is processed.

Buyers are recommended to choose the tracked shipping for all orders.

* Please note we won't be responsible for any lost parcels that are sent without tracking

Returns & exchanges

We don't accept returns, exchanges or cancellations for change of mind after sale is complete. However, please contact us if you have any problems with your order and we will try our best to resolve the issue.

Customs & import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

UK and EU customers:

We are happy to announce that we will be resume shipping to the UK and all EU countries. However, due to the recent Brexit and EU custom changes, shipping delay should be expected. Customers will be responsible for any customs or tax payable once the package arrives at your country. We will not refund any uncollected item(s) due to unpaid custom/tax. For more detailed information on custom charges, please contact your local authorities.